Privacy Policy

This Privacy Policy applies to the personal data received by World Language Communications. World Language Communications ensures that all global data handled by its offices conforms to this Privacy Policy.

Who are we? World Language Communications may act as a data controller of your personal data, which means that we have control over your personal data and may use it for various purposes, including sending your information to data processors we work with. Depending on your relationship with us, we may also act as a data processor or sub-processor of your personal data.

Your personal data - what is it? Personal data refers to information that relates to a living individual who can be identified from that data. This identification can be done using the information alone or in combination with any other information that the data controller has or is likely to have. The collection, use, and processing of your personal data may be subject to various data privacy laws, including the EU General Data Protection Regulation (GDPR) for European citizens or residents (referred to as "EU Personal Data"), and the California Consumer Privacy Act (CCPA) for California residents, and their implementing regulations.

How do we process your personal data? World Language Communications complies with its obligations under the GDPR by keeping personal data up to date, securely storing and destroying it, not collecting or retaining excessive amounts of data, protecting personal data from loss, misuse, unauthorized access, and disclosure, and ensuring that appropriate technical measures are in place to protect personal data.

The personal data you provide (or have previously provided) to World Language Communications may be stored in our data center in the United States.

Why are we collecting your personal data? For details about the purposes of processing your personal data, please refer to the applicable link under "Scope" above.

Further processing If we intend to use your personal data for a new purpose not covered by an existing privacy policy, we will provide you with a new notice explaining this new use before starting the processing and outlining the relevant purposes and processing conditions. When necessary, we will seek your prior consent for the new processing.

Sale of personal data We do not sell your personal data.

Retention of personal data We will retain your personal data for no longer than necessary for our ongoing business relationship, record-keeping purposes, and in case of any legal claims or complaints.

Onward Transfers and Transfer of Data Abroad As part of our global privacy compliance efforts, World Language Communications adheres to the EU Standard Contractual Clauses (Processors) for the transfer of personal identifiable data from the European Union. The World Language Communications family of companies has entered into a data protection agreement, including the EU Standard Contractual Clauses, to ensure compliance with applicable data protection and privacy laws.

World Language Communications also complies with the Swiss-U.S. Privacy Shield Framework for the transfer of personal information from Switzerland to the United States. We have certified to the Department of Commerce that we adhere to the Privacy Shield Principles.

The term "processing" of personal data includes collecting, storing, retrieving, consulting, using, disclosing, disseminating, and making personal data available.

This Privacy Policy may change based on updates to the EU Standard Contractual Clauses and/or the Swiss-U.S. Privacy Shield Framework. Any necessary changes will be reflected in an updated policy.

World Language Communications' privacy practices are self-certified and align with current legal and regulatory guidance for data privacy compliance.

Cookies and Website Privacy Practices The World Language Communications website may use cookies, tracking pixels, and related technologies. Cookies are small data files that are stored on your device and may be used for various purposes, including website operation and personalization. They may also be used to track your website usage and target ads on other websites.

When visiting the World Language Communications website, we do not track personal data, names, or email addresses of clients. Instead, we track information such as the Internet Service Provider, site visitor statistics, requests received, and the country of origin of those requests. This information is used to improve our website but does not constitute personal data.

Opting-out If you wish to opt-out of receiving communications from us, Email us at admin@worldlanguagecommunications.com with the subject line "Opt Out".

Your rights and your personal data Depending on your country and/or state of residence, as well as our relationship with you, you may have the following rights regarding your personal data:

The right to request a copy of your personal data held by World Language Communications (for European or United Kingdom residents). The right to know the categories and purposes of personal data we collect about you (for California residents). The right to request correction of any inaccurate or outdated personal data held by World Language Communications (for European or United Kingdom residents). The right to request erasure of your personal data where it is no longer necessary for World Language Communications to retain it (for European, United Kingdom, and California residents). The right to withdraw your consent to the processing of your personal data at any time (for European or United Kingdom residents). The right to request that World Language Communications provide you, as the data subject, with your personal data and, where possible, transmit it directly to another data controller (for European, United Kingdom, or California residents). The right to request restriction of further processing in case of a dispute regarding the accuracy or processing of your personal data (for European or United Kingdom residents). The right to lodge a complaint with governmental agencies or Data Protection Authorities as provided by the GDPR (for European or United Kingdom residents).

To exercise your rights regarding data rectification, erasure, portability, access, and/or restricted processing, please email admin@worldlanguagecommunications.com

Notice - World Language Communications treats all materials received from clients, vendors, and employees as confidential, in accordance with existing confidentiality agreements. All our contracts with clients' vendors and employees include confidentiality provisions, and each entity must sign a confidentiality agreement before working with World Language Communications.

All emails sent to World Language Communications are routed through a third-party SPAM filter (AppRiver) based in the United States. This means that even if the email originates outside the United States and has a different final destination, it will still pass through the United States.

World Language Communications utilizes a network of over 7,000 freelance vendors for translation services. These vendors may receive the name of the client they are working with as part of the assignment. However, they do not have access to personal data about the client unless it is necessary for the assignment (e.g., for onsite interpretation projects or onsite document review). Freelance vendors are bound by confidentiality agreements and are required to keep information confidential and use it only for their assigned projects.

Vendors processing personal data of EU citizens or residents are required to sign the EU Data Protection Agreement and EU Standard Contractual Clauses. These documents address requirements concerning Notice, Choice, Onward Transfer, Access, Security, Data Integrity, and Enforcement of Personal Data. EU vendors have the right to terminate their relationship with World Language Communications and request the deletion of their personal data. However, World Language Communications will retain historical business records in compliance with applicable law to maintain knowledge and relationships for any future legal or regulatory inquiries.

Choice - World Language Communications clients have the choice regarding the access, use, and retention of their personal data. While certain contact and billing information is necessary for conducting business, the extent of information stored can be discussed with a World Language Communications Client Services Representative. If there are concerns about personal data in the information provided, redacting or discussing alternative solutions with your Client Services Representative is recommended. Additional steps can be taken, such as anonymizing information and limiting translation efforts to de-identified data only.

To provide further information about our services and better serve our clients' needs, World Language Communications may occasionally send information on additional services. If you do not wish to receive this information, you can opt-out by informing your Client Services Representative or contacting World Language Communications.

World Language Communications employees have the choice regarding the information shared with other employees, affiliates, and third parties (such as clients). Such information will only be provided with the written consent of the employees and will not be used for any other purpose.

Access and Correction - Any individual CVE (clients, vendors, and employees) may request a copy of the personal data collected by World Language Communications, in addition to receiving confirmation of the contents of any personal data relating to them. Under applicable law, individuals have the right to correct, amend, or delete information that is inaccurate. Clients can do so by contacting their Client Services Representative or reaching out to World Language Communications.

Unless required by law or during a registrar or regulatory audit, World Language Communications will not provide this data to a third party without the consent of the CVE.

Data Integrity - World Language Communications is committed to ensuring that all data maintained is accurate, updated, and relevant for the intended use. The company takes necessary steps to ensure data accuracy, completeness, and currency through regular correspondence with CVEs. However, it is highly recommended that CVEs continue to monitor the information provided to World Language Communications and proactively request access to any personal data and notify the company of the need for corrections as necessary.

Data Security - World Language Communications has strict physical and logical security procedures to safeguard all digital and paper records. Access to these records is restricted to authorized staff members. Critical systems, such as servers, are accessible only to a limited number of authorized staff. The company's information security is managed internally and routinely audited to ensure compliance with procedures and industry standards.

Independent Recourses for Privacy Complaints and Contact Information In compliance with the Privacy Shield Principles, World Language Communications is committed to resolving complaints regarding the collection or use of personal information. To exercise relevant rights, make queries, or file complaints, please contact us by email at translation@alsglobal.net.

World Language Communications is dedicated to resolving complaints in a timely manner. If you do not receive timely acknowledgment of your complaint within 45 days of receipt, or if you are not satisfied with our response, or if contacting us does not resolve your complaint, there are further options for dispute resolution.

Enforcement World Language Communications undertakes annual verification of compliance with its Privacy Policy and conducts internal compliance measures. The company strives to maintain compliance with the Privacy Policy, ensuring its accuracy, comprehensiveness, and alignment with applicable law. CVEs are encouraged to raise any issues or concerns directly with World Language Communications, which will be officially documented within the framework of our ISO 9001 certified quality management system.

World Language Communications provides information about the following through policies and training:

Effective: July 2023